our services
BPO Services
Process Support That Feels Personal
We provide remote professionals and virtual assistants who actually feel like part of your team — responsive, reliable, and aligned with how you work. Whether you’re scaling your front desk, customer service, billing, or scheduling — we’ll help you grow without adding to payroll.
Available in English & Spanish
HIPAA-trained agents for healthcare
Flexible hours, customized SOPs
BROAD BPO CAPABILITIES
Rollback Ally’s processes and training enable us to serve clients in multiple industries, from Logistics to Insurance and Healthcare. We understand that each sector has unique needs – we tailor our workflows (scripts, knowledge bases, compliance checks) to fit the industry context of each client. Our agents are trained to be fluent in your business’s terminology and customer expectations, ensuring seamless service that represents your brand
effectively.
CUSTOMER SUPPORT
Professional 24/7 customer service across phone, email, and chat channels. Our
agents handle inbound inquiries, support tickets, and outbound outreach or
follow-ups with equal proficiency, ensuring positive customer experiences at
every touchpoint.
BACK-OFFICE PROCESSING
Efficient handling of administrative tasks and data processing. We manage
schedule coordination, email management, data entry, report generation,
invoicing, and accounts payable/receivable processes so your internal teams can
focus on core activities.
APPOINTMENT SCHEDULING & CLIENT RELATIONS
We manage calendars and client outreach for you – setting appointments,making reminder calls, and nurturing client relationships. By handlingscheduling, confirmations, and follow-ups, we help improve show-up rates andcustomer satisfaction.
TECHNICAL SUPPORT & HELP DESK
Skilled helpdesk services for your products or internal IT needs. Our team can serveas your IT helpdesk or product support line, providing Tier 1/Tier 2 troubleshooting,ticket resolution, and user guidance. We ensure fast resolution times and clearcommunication, enhancing end-user experiences.
HEALTHCARE BPO SPECIALIZATION
One of our key specialties is healthcare support services. We have dedicatedexpertise in customer service for healthcare providers – handling appointmentscheduling, insurance verification, and patient billing inquiries with accuracy andempathy. Our operations are fully compliant with healthcare regulations; we adhereto HIPAA standards to protect personal health information.
CUSTOMER SERVICE
A healthcare switchboard acts as the central communication hub, ensuring seamlessinteraction between patients, healthcare providers, and administrative staff.Streamlined Operations: By efficiently routing calls and messages, the switchboard reduceswait times, optimizing the workflow and enhancing patient satisfaction.Patient Coordination: Facilitates better coordination and follow-up, improving the overallpatient experience and care outcomes.24/7 Availability: Ensures round-the-clock support, providing patients with access to necessaryinformation and assistance at any time.
HEALTHCARE SERVICES
ANSWERING SERVICE & SWITCHBOARD
- After-hours support
- Confirmation of medical appointments
- Transportation (Confirmation, cancellation or
- booking) and activations
- Rescheduling appointments of all types
- Warm transfer to additional medical services
- Medical refill verification
- Directing request for medical records
- Medication request
Doctors directory (or warm transfer) - Reservations for adult day care
- Social worker appointment scheduling
- OTC dispensary services (third-party pharmacy)
- Scheduling referral appointments (third-party)
REVENUE CYCLE MANAGEMENT & COLLECTIONS
Expertise in billing and collections to accelerate your cash flow. We support, scheduling,
patient access, self-pay collections, leveraging best practices (and compliance with
healthcare regulations) to improve recovery rates and accuracy.
“Let’s Build Your Outsourcing Strategy”
We’ll assess your needs and design a custom solution
